Prime Service documents

Everything B&H publishes about TOTO Prime Service. Where any document disagrees with another, the Terms & Conditions prevail.

For customers

Read on screen

What the plan covers across six years, how a claim works, and the questions customers ask most often.

Read on screen

The four plans side by side: Basic Service, Plus Service, Advanced Service and Concierge Service.

Version 1.3

The service contract itself. Version 1.3, effective 1 August 2026. These terms prevail over every other document.

Read on screen

How the plan sits alongside your rights under the Australian Consumer Law and the standard TOTO warranty.

Designed to print

The full handbook, in plain language: coverage year by year, what is excluded, and what to keep on file.

Designed to print

The one page summary, for the showroom counter.

Designed to print

Signed and returned to B&H before a dealer may sell, promote or recommend Prime Service.