Year 3 Labour Bridge
Labour costs in Year 3 are covered by Basic Service. The standard TOTO warranty covers parts only — we fill that gap at no charge.
3-Year Extension (Years 4–6)
Full parts and labour coverage after the manufacturer warranty expires. Unlimited service calls, no excess payments.
Digital Invoice Storage
Your tax invoice is securely stored in our system. You never need to produce a paper receipt to make a claim.
Annual Maintenance Reminder
We send a yearly reminder to clean filters, check nozzle tips, and perform routine upkeep to extend product life.
Accessories Discount
10–15% off genuine TOTO accessories and consumables ordered through B&H during your coverage period.
| Model / Series | Description | Price Range |
|---|---|---|
| C2 Series | Entry washlet — heated seat, cleansing wand, dryer | $199 |
| S2 Series | Wall-hung washlet — elongated seat, core wash functions | $199 |
| C5 Series | Mid-range washlet — oscillating wash, auto-deodoriser | $299 |
Plan assignment is determined at time of purchase by product model. Current model mapping is published at prime.bandh.com.au. Prices confirmed on your Prime Service Membership Card at purchase.
- ✕Accidental or physical damage (drops, cracks, surface chips)
- ✕Damage from incorrect installation, non-licensed plumber/electrician
- ✕Commercial, hotel, or short-term rental use
- ✕Natural disasters (flood, fire, storm, lightning)
- ✕Consumables at end of expected service life (nozzle tips, filters, deodoriser cartridges)
- ✕Cosmetic wear, surface discolouration, or staining
- ✕Failures caused by unauthorised repair or modification
- ✕No-fault-found call-outs — a $250 (incl. GST) fee may apply, advised before dispatch
- ✕Pre-existing faults not covered by the manufacturer warranty
Full exclusion list in Terms & Conditions, Section 8. Your ACL consumer rights are not affected by these exclusions.
Purchase Basic Service
Available at Authorised TOTO Dealers. Ask at point of sale or register online within 3 years of original purchase (or documented later installation). Coverage runs from your purchase date — or, with evidence (e.g. a licensed plumber's installation invoice), from a documented later delivery/installation date. A proper tax invoice showing the genuine TOTO product code is required. 30-day cooling-off applies — full refund if no claim has been resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. TOTO Basic Service is an optional service contract — it is additional to, and does not replace, your statutory rights. Learn more about your ACL rights →
Year 3 Labour Bridge
Labour covered in Year 3 where the manufacturer warranty provides parts only. No out-of-pocket service costs.
3-Year Extension (Years 4–6)
Full parts and labour coverage after warranty expiry. Unlimited service calls, no excess.
72-Hour Response
Your claim is acknowledged and actioned within 72 hours (business days).
Video Remote Diagnosis Plus Exclusive
Before dispatching a technician, our team conducts a video call to diagnose the fault and often resolve it without a visit.
Plan Transfer
Transfer your plan to a new owner for $25. Useful when selling a property with an installed TOTO product.
Digital Invoice Storage
Invoice auto-retrieved on claims — no paperwork required.
| Model / Series | Description | Price |
|---|---|---|
| S5 Series | Integrated toilet-washlet with auto-open/close lid, auto-flush | $399 |
| RX Series | Round washlet with heated seat, air deodoriser, eWater+ | $399 |
| SX Series | Elongated washlet with body position sensor, pulsating cleanse | $399 |
- ✕Accidental damage, physical impact, cosmetic deterioration
- ✕Installation faults by unlicensed tradespeople
- ✕Commercial or short-term rental use
- ✕Natural disaster damage
- ✕Consumables at end of expected service life
- ✕Unauthorised repairs or modifications
- ✕No-fault-found call-outs — a $250 (incl. GST) fee may apply, advised before dispatch
- ✕Pre-existing faults not covered by the manufacturer warranty
Purchase Plus Service
Available at Authorised TOTO Dealers or online registration within 3 years of original purchase (or documented later installation). Coverage runs from your purchase date — or, with evidence (e.g. a licensed plumber's installation invoice), from a documented later delivery/installation date. A proper tax invoice showing the genuine TOTO product code is required. 30-day cooling-off applies — full refund if no claim has been resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. TOTO Plus Service is an optional service contract. Your ACL rights →
Year 3 Labour Bridge
Labour covered where the standard warranty does not — closing the gap between Years 2 and 4 completely.
3-Year Extension (Years 4–6)
Full parts and labour, unlimited call-outs, no excess payments throughout the extension period.
48-Hour Response Guarantee
Claim acknowledged and actioned within 48 hours of submission (business days) — priority queue.
Priority On-Site Scheduling Advanced Exclusive
If remote diagnosis identifies a hardware fault, a technician visit is scheduled on a priority basis ahead of the general queue.
Priority Parts Dispatch Advanced Exclusive
Replacement parts for your model are prioritised from B&H's national inventory, reducing wait times substantially.
Fault-Based Replacement Advanced Exclusive
If a covered fault cannot be repaired within 30 days, or the same component fails twice within 12 months, B&H may replace the unit. Any replacement will be an equivalent or superior model of similar functionality; colour, finish or cosmetic appearance may differ.
Video Remote Diagnosis
Expert video assessment before dispatch — faster resolution and avoids unnecessary technician visits.
| Model / Series | Description | Price |
|---|---|---|
| S7 Series (D-shape) | High-spec washlet with actilight UV cleaning, auto-open/close, eWater+ | $499 |
| S7 Series (Elongated) | High-spec washlet, elongated seat | $599 |
| RW Series | Premium round washlet with CEFIONTECT glaze, oscillating/pulsating cleanse | $599 |
| SW Series | Premium soft-square washlet with CEFIONTECT glaze | $599 |
- ✕Accidental damage and physical impact
- ✕Installation faults or damage from non-licensed trades
- ✕Commercial or short-term rental use
- ✕Natural disaster damage
- ✕Consumables at end of service life
- ✕Cosmetic wear and surface deterioration
- ✕No-fault-found call-outs — a $250 (incl. GST) fee may apply, advised before dispatch
- ✕Pre-existing faults not covered by the manufacturer warranty
Purchase Advanced Service
Available at Authorised TOTO Dealers or online within 3 years of original purchase (or documented later installation). Coverage runs from your purchase date — or, with evidence (e.g. a licensed plumber's installation invoice), from a documented later delivery/installation date. A proper tax invoice showing the genuine TOTO product code is required. 30-day cooling-off applies — full refund if no claim has been resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. TOTO Advanced Service is an optional service contract. Your ACL rights →
Year 3 Labour Bridge
Labour covered in Year 3 — no gap, no out-of-pocket costs.
3-Year Extension (Years 4–6)
Full parts and labour, unlimited service calls, no excess — through to the end of Year 6.
48-Hour Priority Response Concierge
A specialist contacts you within 48 hours of a claim submission (business days), ahead of the general queue.
Priority On-Site Scheduling Concierge
If a hardware fault is confirmed, a technician visit is scheduled on a priority basis — ahead of all other queues.
Dedicated Relationship Manager Concierge
A single named point of contact at B&H handles all your service needs throughout the coverage period.
Annual In-Home Service Visit Concierge
One scheduled visit per year — system health check, component clean, firmware check, and a written condition report. Where a visit is unavailable in your area, a $200 credit is provided for that year instead.
White-Glove Technician Service Concierge
Dedicated NEOREST-certified technicians. Protective floor coverings, parts presented for approval before fitting, area left clean on departure.
Fault-Based Replacement
If a fault cannot be repaired within 30 days, or the same component fails twice in 12 months, a replacement is offered — an equivalent or superior model of similar functionality; colour, finish or cosmetic appearance may differ.
Priority Parts — NEOREST Inventory
NEOREST parts held in B&H's dedicated priority inventory. Typically available same or next day.
| Model / Series | Description | Price |
|---|---|---|
| NEOREST RS | Integrated smart toilet, Actilight UV, automatic open/close, eWater+ | $1,699 |
| NEOREST AS | Integrated toilet with AI-powered user recognition, advanced bidet functions | $1,699 |
| NEOREST LS | Wall-mounted dual-flush, integrated washlet, premium Actilight bowl | $1,999 |
| NEOREST NX | Flagship model — WASHLET+ integration, copper-ion water purification | $2,999 |
- ✕Accidental damage, physical impact, cosmetic deterioration
- ✕Installation faults by unlicensed tradespeople
- ✕Commercial, hotel, or short-term rental use
- ✕Natural disaster damage
- ✕Consumables at end of service life (nozzle tips, UV bulbs, filters)
- ✕Failures caused by building works or supply irregularities
- ✕No-fault-found call-outs — a $250 (incl. GST) fee may apply, advised before dispatch
- ✕Pre-existing faults not covered by the manufacturer warranty
Purchase Concierge Service
Available at Authorised TOTO Dealers — including all 7 founding Platinum Dealers. Register online within 3 years of original purchase (or documented later installation). Coverage runs from your purchase date — or, with evidence (e.g. a licensed plumber's installation invoice), from a documented later delivery/installation date. A proper tax invoice showing the genuine TOTO product code is required. 30-day cooling-off applies — full refund if no claim has been resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. TOTO Concierge Service is an optional service contract. Your ACL rights →