TOTO Prime Service plans and pricing
Year 3 Labour Bridge
Labour costs in Year 3 are covered by Basic Service. The standard TOTO warranty covers parts only. We fill that gap at no charge.
3-Year Extension (Years 4–6)
Full parts and labour coverage after the manufacturer warranty expires. Unlimited service calls, no excess payments.
Digital Invoice Storage
Your tax invoice is securely stored in our system. We normally retrieve your stored invoice automatically; a copy may be requested if the stored record cannot be located.
Annual Product-Care Reminder
We send a yearly reminder to clean filters, check nozzle tips, and perform routine upkeep to extend product life.
Accessories Discount
10% off genuine TOTO accessories and consumables ordered through B&H during your coverage period.
| Model / Series | Description | Price Range |
|---|---|---|
| C2 Series | TOTO C2 WASHLET (Elongated) | $199 |
| S2 Series | TOTO S2 WASHLET (D-shape), side control | $199 |
Plan assignment is determined at time of purchase by product model. Current model mapping is published at prime.bandh.com.au. Prices confirmed on your Prime Service account confirmation at purchase.
- ✕Accidental or physical damage (drops, cracks, surface chips)
- ✕Damage from incorrect installation, non-licensed plumber/electrician
- ✕Commercial, hotel, or short-term rental use
- ✕Natural disasters (flood, fire, storm, lightning)
- ✕Consumables at end of expected service life (nozzle tips, filters, deodoriser cartridges)
- ✕Cosmetic wear, surface discolouration, or staining
- ✕Failures caused by unauthorised repair or modification
- ✕No-fault-found call-outs: a $250 (incl. GST) fee may apply, advised before dispatch
- ✕Pre-existing faults not covered by the manufacturer warranty
Full exclusion list in Terms & Conditions, Section 8. Your ACL consumer rights are not affected by these exclusions.
Purchase Basic Service
Available at Authorised TOTO Dealers. Purchase your plan at point of sale or through your customer account within the three-year manufacturer warranty period. Registering a product alone does not purchase a plan. A plan paid at point of sale activates automatically; no separate registration is needed. Coverage runs from your purchase date or, with evidence (e.g. a licensed plumber's installation invoice), from a documented later delivery/installation date. A proper tax invoice showing the genuine TOTO product code is required. 30-day cooling-off applies, with a full refund if no claim has been resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. TOTO Basic Service is an optional service contract. It is additional to, and does not replace, your statutory rights. Learn more about your ACL rights →
Includes a 15% discount on eligible TOTO consumables and accessories, digital invoice storage, annual care reminders, plan transfer and the all-plan repeat-fault replacement request benefit. See the full exclusions in Section 8 and all conditions in the Terms & Conditions.
Year 3 Labour Bridge
Labour covered in Year 3 where the manufacturer warranty provides parts only. No out-of-pocket service costs for a valid covered claim; a no-fault-found call-out fee may apply.
3-Year Extension (Years 4–6)
Full parts and labour coverage after warranty expiry. Unlimited service calls, no excess.
72-Hour Response
B&H targets first contact within 72 business hours after claim submission.
Video Remote Diagnosis Plus, Advanced & Concierge
Our team may conduct a video or phone diagnostic before dispatching a technician.
Plan Transfer
Transfer your plan to a new owner for $25. Useful when selling a property with an installed TOTO product.
Digital Invoice Storage
We normally retrieve your stored invoice automatically; a copy may be requested if it cannot be located.
| Model / Series | Description | Price |
|---|---|---|
| S5 Series | TOTO S5 WASHLET (D-shape or Elongated) | $399 |
| RX Series | TOTO RX WASHLET (D-shape) | $399 |
| SX Series | TOTO SX WASHLET (Soft square) | $399 |
- ✕Accidental damage, physical impact, cosmetic deterioration
- ✕Installation faults by unlicensed tradespeople
- ✕Commercial or short-term rental use
- ✕Natural disaster damage
- ✕Consumables at end of expected service life
- ✕Unauthorised repairs or modifications
- ✕No-fault-found call-outs: a $250 (incl. GST) fee may apply, advised before dispatch
- ✕Pre-existing faults not covered by the manufacturer warranty
Purchase Plus Service
Purchase your plan at an Authorised TOTO Dealer or through your customer account within the three-year manufacturer warranty period. Registering a product alone does not purchase a plan. A plan paid at point of sale activates automatically; no separate registration is needed. Coverage runs from your purchase date or, with evidence (e.g. a licensed plumber's installation invoice), from a documented later delivery/installation date. A proper tax invoice showing the genuine TOTO product code is required. 30-day cooling-off applies, with a full refund if no claim has been resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. TOTO Plus Service is an optional service contract. Your ACL rights →
Also includes optional remote video or phone diagnostics and No Lemon Protection, subject to the Terms. Includes a 15% discount on eligible TOTO consumables and accessories, digital invoice storage, annual care reminders, plan transfer and the all-plan repeat-fault replacement request benefit. See the full exclusions in Section 8 and all conditions in the Terms & Conditions.
Year 3 Labour Bridge
Labour covered where the standard warranty does not, closing the gap between Years 2 and 4 completely.
3-Year Extension (Years 4–6)
Full parts and labour, unlimited call-outs, no excess payments throughout the extension period.
48-Hour Priority Response Target
B&H targets first contact within 48 business hours after claim submission, with priority handling.
Priority On-Site Scheduling Advanced & Concierge
If remote diagnosis identifies a hardware fault, a technician visit is scheduled on a priority basis ahead of the general queue.
Priority Parts Dispatch Advanced & Concierge
Replacement parts for your model are prioritised from B&H's national inventory, with priority handling.
Fault-Based Replacement Advanced & Concierge
If a covered fault cannot be repaired within 30 days, or the same component fails twice within 12 months, B&H may replace the unit. Any replacement will be an equivalent or superior model of similar functionality; colour, finish or cosmetic appearance may differ.
Video Remote Diagnosis
A video or phone diagnostic may be conducted before dispatch.
| Model / Series | Description | Price |
|---|---|---|
| S7 Series (D-shape) | TOTO S7 WASHLET (D-shape) | $599 |
| S7 Series (Elongated) | TOTO S7 WASHLET (Elongated) | $599 |
| RW Series | TOTO RW WASHLET (D-shape) | $599 |
| SW Series | TOTO SW WASHLET (Soft square) | $599 |
- ✕Accidental damage and physical impact
- ✕Installation faults or damage from non-licensed trades
- ✕Commercial or short-term rental use
- ✕Natural disaster damage
- ✕Consumables at end of service life
- ✕Cosmetic wear and surface deterioration
- ✕No-fault-found call-outs: a $250 (incl. GST) fee may apply, advised before dispatch
- ✕Pre-existing faults not covered by the manufacturer warranty
Purchase Advanced Service
Purchase your plan at an Authorised TOTO Dealer or through your customer account within the three-year manufacturer warranty period. Registering a product alone does not purchase a plan. A plan paid at point of sale activates automatically; no separate registration is needed. Coverage runs from your purchase date or, with evidence (e.g. a licensed plumber's installation invoice), from a documented later delivery/installation date. A proper tax invoice showing the genuine TOTO product code is required. 30-day cooling-off applies, with a full refund if no claim has been resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. TOTO Advanced Service is an optional service contract. Your ACL rights →
Also includes optional remote video or phone diagnostics and No Lemon Protection, subject to the Terms. Includes a 15% discount on eligible TOTO consumables and accessories, digital invoice storage, annual care reminders, plan transfer and the all-plan repeat-fault replacement request benefit. See the full exclusions in Section 8 and all conditions in the Terms & Conditions.
Year 3 Labour Bridge
Labour covered in Year 3, with no gap and no out-of-pocket costs.
3-Year Extension (Years 4–6)
Full parts and labour, unlimited service calls, no excess, through to the end of Year 6.
48-Hour Priority Response Concierge
B&H targets first contact within 48 business hours after claim submission, with priority handling.
Priority On-Site Scheduling Concierge
If a hardware fault is confirmed, a technician visit is scheduled on a priority basis, ahead of all other queues.
Prime Refresh Visit Concierge
One Prime Refresh Visit over the whole plan: system health check, component clean, firmware check, and a written condition report. Where a visit is unavailable in your area, a $200 credit is provided once instead.
Professional Technician Service Concierge
Service is provided by B&H or its authorised service agents. Appointment arrangements and access requirements are confirmed when the visit is booked.
Fault-Based Replacement
If a fault cannot be repaired within 30 days, or the same component fails twice in 12 months, B&H may offer a replacement following assessment under the Terms: an equivalent or superior model of similar functionality; colour, finish or cosmetic appearance may differ.
Priority Parts: NEOREST Inventory
Priority parts dispatch, subject to stock availability.
| Model / Series | Description | Price |
|---|---|---|
| NEOREST RS | TOTO NEOREST RS WASHLET | $1,699 |
| NEOREST AS | TOTO NEOREST AS WASHLET | $1,699 |
| NEOREST LS | TOTO NEOREST LS WASHLET | $1,999 |
| NEOREST NX | TOTO NEOREST NX integrated toilet | $2,999 |
- ✕Accidental damage, physical impact, cosmetic deterioration
- ✕Installation faults by unlicensed tradespeople
- ✕Commercial, hotel, or short-term rental use
- ✕Natural disaster damage
- ✕Consumables at the end of their natural lifespan, as described in Section 8 of the Terms
- ✕Failures caused by building works or supply irregularities
- ✕No-fault-found call-outs: a $250 (incl. GST) fee may apply, advised before dispatch
- ✕Pre-existing faults not covered by the manufacturer warranty
Purchase Concierge Service
Purchase your plan at an Authorised TOTO Dealer or through your customer account within the three-year manufacturer warranty period. Registering a product alone does not purchase a plan. A plan paid at point of sale activates automatically; no separate registration is needed. Coverage runs from your purchase date or, with evidence (e.g. a licensed plumber's installation invoice), from a documented later delivery/installation date. A proper tax invoice showing the genuine TOTO product code is required. 30-day cooling-off applies, with a full refund if no claim has been resolved.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. TOTO Concierge Service is an optional service contract. Your ACL rights →