6 Years.
No Gaps.
No Surprises.
An optional extended service contract that covers your TOTO product for a full six years: parts and labour, with zero gaps in Year 3 where the standard warranty falls short.
Service
- ✓6-year total coverage
- ✓Year 3 labour bridged
- ✓Yrs 4–6 parts & labour
- ✓Invoice digital storage
- ✓30-day cooling-off refund
- ✓Accessories 10–15% off
- –Priority scheduling
- –Video remote diagnosis
Service
- ✓All Basic Service benefits
- ✓72-hr first-contact response target
- ✓Priority scheduling
- ✓Video remote diagnosis
- ✓Annual product-care reminders
- ✓Plan transferable ($25)
- ✓30-day cooling-off refund
- –Prime Refresh Visit
Service
- ✓All Plus Service benefits
- ✓Priority on-site scheduling
- ✓Priority parts dispatch
- ✓Fault-based replacement*
- ✓180-day re-attend cover
- ✓Genuine TOTO parts only
- –Prime Refresh Visit
Service
LS · NX
- ✓All Advanced benefits
- ✓One Prime Refresh Visit per plan
- ✓Dedicated relationship mgr
- ✓Priority on-site scheduling
- ✓Professional Technician Service
- ✓NEOREST-certified technicians
- ✓Fault-based replacement*
- ✓48-hr priority response
The Year 3 Labour Gap: closed.
The standard TOTO factory warranty covers parts only in Year 3. Labour is at your cost. TOTO Prime Service bridges this gap, covering both parts and labour from day one through year six, with no interruption and no out-of-pocket service bills.
Full Coverage
Comparison
All plans · All benefits · Side by side
| Benefit | Basic | Plus | Advanced | Concierge |
|---|---|---|---|---|
| Coverage | ||||
| 6-year total coverage (3-yr extension) | ✓ | ✓ | ✓ | ✓ |
| Year 3 labour bridge (parts + labour) | ✓ | ✓ | ✓ | ✓ |
| Years 4–6 parts & labour, unlimited call-outs | ✓ | ✓ | ✓ | ✓ |
| Nationwide repair incl. remote areas, on-site wherever practical | ✓ | ✓ | ✓ | ✓ |
| Fault-based replacement (if unrepairable) | – | – | ✓ | ✓ |
| Response & Service | ||||
| Claim response time (target) | 72 hrs | 72 hrs | 48 hrs | 48 hrs |
| Priority scheduling (no general queue) | – | ✓ | ✓ | ✓ |
| Video remote diagnosis before dispatch | – | ✓ | ✓ | ✓ |
| Priority on-site scheduling | – | – | ✓ | ✓ |
| One Prime Refresh Visit per plan | – | – | – | ✓ |
| Value-Add | ||||
| Invoice digital storage (auto-retrieved on claims) | ✓ | ✓ | ✓ | ✓ |
| Annual product-care reminder | ✓ | ✓ | ✓ | ✓ |
| Accessories 10–15% off consumables | ✓ | ✓ | ✓ | ✓ |
| Plan transferable to new owner ($25) | ✓ | ✓ | ✓ | ✓ |
- ✕Accidental or physical damage
- ✕Unauthorised installation or repair
- ✕Commercial, hotel or public-venue use
- ✕Natural disasters (flood, fire, lightning)
- ✕Surface scratches or cosmetic wear
- ✕Consumables at end of service life
- ✕No-fault-found call-outs: $250 (incl. GST), advised before dispatch
- ✓Purchase within 3 years of purchase (or documented installation)
- ✓Residential household use only
- ✓30-day cooling-off: full refund if no claim resolved
The benefits provided by TOTO Prime Service are additional to rights and remedies you already have under the Australian Consumer Law and the standard TOTO product warranty. You are not required to purchase TOTO Prime Service to exercise your ACL rights, including the right to a repair, replacement or refund for a major failure. Purchasing TOTO Prime Service does not reduce, limit or replace any of your statutory rights under the ACL. For more information: www.accc.gov.au